- 28 Smith Street, Charlestown 2290
- 1A Kullaiba Road, Kotara NSW 2289
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Last updated: June 2026
At Smith Street Medical, we are committed to making healthcare access clear, safe, and reliable for every patient who interacts with our clinics, website, booking systems, and digital services. Whether you are booking an appointment, reading about our services, submitting an enquiry, or using our online resources, we want you to understand how to use our website and related services.
These Terms of Service explain how you may use the Smith Street Medical website and its digital features, including online booking links, contact forms, service information, and patient resources. They help protect patients, support safe communication, and should be read alongside our Privacy Policy and clinic guidance.
Smith Street Medical provides general practice, skin cancer checks and management, women’s health, children’s health, immunisation, mental health care plans, health assessments, telehealth appointments, quick consults, aged care support, work injury care, and other healthcare services through our clinics in Charlestown, Kotara, Canberra, and any other Smith Street Medical locations listed on this website.
Information on this website is provided to help patients learn about our clinic, doctors, services, fees, locations, and appointment options. It does not replace medical advice from a qualified health professional.
Medical information on this website is provided for general information only. It is not intended to replace professional medical advice, diagnosis, treatment, or ongoing care from a qualified health practitioner. Reading content on this website, using our online forms, or submitting an enquiry does not create a doctor-patient relationship with Smith Street Medical.
If you have symptoms, health concerns, or need medical advice, please book an appointment with one of our GPs or contact the clinic directly. Our team can help guide you to the most appropriate appointment type, where possible.
If you are experiencing a medical emergency, call triple zero (000) immediately or attend the nearest emergency department.
You agree to use this website only for lawful and appropriate purposes.
You must not:
We may restrict or block access to the website if we believe it is being misused.
Our website may allow you to book appointments online or through third-party booking platforms.
Appointment availability is subject to doctor availability, clinic hours, service type, and clinical suitability. An appointment is not confirmed until it has been accepted or confirmed through the booking system or directly by the clinic.
When booking an appointment, you are responsible for providing accurate personal details, contact information, Medicare details where relevant, and any information needed to help us manage your appointment.
Some appointments may require a longer consultation, a face-to-face visit, or follow-up care. If you are unsure which appointment type to choose, please contact reception.
Smith Street Medical may offer telehealth appointments where clinically appropriate.
Telehealth may not be suitable for all medical concerns. A doctor may decide that a face-to-face consultation, physical examination, test, referral, or emergency care is required.
You are responsible for ensuring you have a suitable phone, internet connection, private environment, and correct contact details for your telehealth appointment.
Telehealth appointments should not be used for medical emergencies.
Quick consults, repeat prescriptions, referrals, medical certificates, and similar online requests are subject to clinical review.
Submitting a request does not guarantee that a prescription, referral, certificate, or other document will be issued. A GP may ask you to book an appointment if further information, examination, or clinical review is required.
Requests may only be processed during clinic hours and are not suitable for urgent medical problems.
Smith Street Medical is a mixed billing practice. Fees may apply for consultations and certain services.
Fees listed on the website are provided as a guide and may change from time to time. The final fee may depend on the consultation type, consultation length, service provided, Medicare eligibility, rebate availability, and individual circumstances.
Patients are responsible for paying any fees, out-of-pocket costs, cancellation fees, non-attendance fees, or third-party charges that apply.
Where Medicare rebates are available, the rebate amount is determined by Medicare and may vary depending on eligibility and service type.
Please contact the clinic as early as possible if you need to cancel or reschedule an appointment.
A cancellation or non-attendance fee may apply if you miss your appointment or cancel without sufficient notice. This helps us make appointments available to other patients who need care.
Cancellation and non-attendance fees may not be eligible for a Medicare rebate.
To help us provide safe and appropriate care, you agree to:
Smith Street Medical may refuse or discontinue non-urgent services where a patient behaves in a threatening, abusive, discriminatory, or unsafe manner.
Smith Street Medical respects your privacy and handles personal and health information in accordance with applicable privacy laws and our Privacy Policy.
When you submit information through this website, contact forms, online booking systems, or third-party platforms, that information may be collected and used to respond to your enquiry, manage appointments, provide healthcare services, process payments, and support clinic administration.
Please do not submit urgent medical information through website forms. If your matter is urgent, call the clinic or seek emergency care.
For more information, please read our Privacy Policy.
This website may include links to third-party websites or platforms, including online booking systems, payment providers, pathology providers, imaging providers, government health websites, and other health-related resources.
These third-party websites are not controlled by Smith Street Medical. They may have their own terms, privacy policies, fees, booking rules, and data handling practices.
Smith Street Medical is not responsible for the content, availability, accuracy, security, or practices of third-party websites.
We aim to keep the information on this website accurate, current, and helpful. However, healthcare information, fees, services, doctor availability, opening hours, and policies may change.
We do not guarantee that all website content will always be complete, current, or free from errors.
If you notice information that appears incorrect, please contact us so we can review it.
Healthcare outcomes vary between patients. Information about our services, doctors, treatments, procedures, skin checks, preventive care, or health programs should not be taken as a promise or guarantee of a specific result.
Your doctor will discuss your individual circumstances, options, risks, benefits, and next steps during your consultation.
All content on this website, including text, layout, graphics, images, logos, branding, service descriptions, and other materials, is owned by or licensed to Smith Street Medical unless stated otherwise.
You may view and print website content for personal, non-commercial use only.
You must not copy, reproduce, modify, publish, distribute, or use website content for commercial purposes without written permission from Smith Street Medical.
Any career or job information on this website is provided for general recruitment purposes only.
Submitting an application or enquiry does not guarantee employment, contractor engagement, interview selection, or appointment to a role.
Any employment, contractor, or service relationship will be governed by separate written agreements, applicable laws, professional registration requirements, and clinic policies.
We aim to keep the website available and secure, but we do not guarantee uninterrupted access.
The website may be unavailable from time to time due to maintenance, technical issues, updates, third-party platform issues, or events outside our control.
You are responsible for using appropriate security measures when accessing the internet, including protecting your own device, browser, and login details where applicable.
To the maximum extent permitted by law, Smith Street Medical is not liable for loss, damage, cost, or expense arising from:
Nothing in these Terms of Service excludes, restricts, or modifies any rights you may have under Australian Consumer Law or other laws that cannot be excluded.
Smith Street Medical may update these Terms of Service from time to time.
The updated version will be published on this page with a revised “Last updated” date. By continuing to use the website after changes are published, you accept the updated terms.
These Terms of Service are governed by the laws of New South Wales, Australia.
If a dispute arises in relation to these terms or your use of this website, the parties agree to first try to resolve the matter in good faith by contacting Smith Street Medical.
If you have questions about these Terms of Service, please contact us:
Smith Street Medical
Phone: (02) 4943 3066 | (02) 5120 7910
Email: enquiries@smithstmedical.com.au
From 1 March we are a mixed billing practice.
We bulk-bill:
